How long is Your Return Policy?

The return window varies depending on the product category:

1. For products without batteries:

   • Within 7 days from delivery for orders within Singapore (SG).

   • Up to 30 days from delivery for orders outside Singapore.

2. For products with batteries:

   • Within 7 days from delivery for orders within Singapore (SG).

   • Up to 14 days from delivery for orders outside Singapore.

Applicability:

This return window applies to new orders that need to be returned due to issues such as wrong item received or Dead on Arrival (DOA). Please note that we do not accept returns for change of mind.

How do I Initiate a Return?

To initiate a return, please follow these steps:

Contact us via Email:

Send an email to at hello@anythingaudio.online. to initiate the return process. Please provide details such as your order number, the reason for the return, and any relevant information.

Return Authorisation:

Once we receive your email, our team will review your request and provide you with a return authorisation if the criteria are met.

Shipping Costs:

Please note that the buyer is responsible for covering the cost of shipping the return.

We appreciate your cooperation in following these steps for a smooth return process. If you have any further questions, feel free to reach out to us via email

How can I get a Refund?

If we encounter issues processing your order, you can request a refund. Follow these steps to initiate the refund process:

Contact us via Email:

Send an email to hello@anythingaudio.online to begin the refund request process. Please include relevant details such as your order number and a brief explanation of the issue.

Refund Eligibility:

Our team will review your request and assess eligibility for a refund based on the circumstances, such as item unavailability or order processing issues.

Refund Process:

If your request meets the criteria, we will guide you through the refund process.

Feel free to reach out to us via email if you have any further questions or concerns. Your satisfaction is our priority.

Return Policy Guidelines:

Unless otherwise stated in this Policy:

1. Packaging and Documentation:

   • All item packaging, documentation (e.g., original boxes, price tags intact, manuals, warranty cards, certificates of authenticity, grading, and appraisal, etc.), and original accompanying accessories must be returned with the items.

2. Packaging Integrity:

   • Packaging must be unopened, and seals intact (where applicable).

3. Condition of New Items:

   • New items must be returned in unused, undamaged, and unworn condition.

4. Item Condition:

   • All items must not be damaged, contain missing parts, or be in an unsellable condition due to customer negligence, misuse, or tampering.

5. Alterations and Resizing:

   • All items must not have been resized, damaged, or otherwise altered after delivery.

These guidelines ensure a fair and consistent approach to returns. If you have any questions or concerns, please contact us for further assistance.

Exchange Process

Can I change my order after I have made payment?

If your order has not been processed and shipped, we may still be able to assist you in exchanging it for an item of equal or greater value. Please contact us as soon as possible with your order number, phone, and email so that we can provide the necessary assistance.

Can I change my order after I have received it?

Once an order has been received, we typically cannot make changes to it. However, if there's a specific issue or concern, please reach out at hello@anythingaudio.online.. We'll do our best to assist you within the bounds of our policies

Any product found to be defective out of the box will be promptly replaced free of charge:

Prior to initiating a return, we aim to troubleshoot with you to address potential issues. Our meticulous inspection and testing process upon receiving returns helps verify the reported defects.

Replacement Process:

Troubleshooting:

• We prioritise troubleshooting with you to address potential defects before considering a return.

  Inspection and Testing:

• Returned items undergo thorough inspection and testing to confirm the reported defect.

  Confirmed Defect:

• If the defect is confirmed, a new unit will be promptly shipped to you.

If the unit cannot be repaired, replaced, or is out of stock, the following options will be available:

1. Exchange for a similar product;

2. Exchange for another product of equal or lesser value; or

3. Store credit/Voucher (subject to availability)

Items on "sale" or "clearance" are not eligible for exchange.

Under what conditions will I not be entitled to a return or exchange?

Customers will not be entitled to a return or exchange if:

1. They damaged the item;

2. They misused it, causing the fault;

3. They damaged it while attempting self-modification or repair or through a third party;

4. The customer was aware of the fault before purchasing the goods;

5. They simply changed their mind and no longer wanted the item.

All items will undergo inspection upon return, so ensure proper packaging to prevent damage during transit. While we strive to accept all returns, in the unlikely event that an item is returned in unsuitable condition, we may need to send it back to you.